Legal

Privacy Policy

Last updated: September 19, 2026

This Privacy Policy is issued by iDeepX Technologies Group (“iDeepX”, the “Company”, “we”, “us” or “our”), a trading name under which we provide non-custodial trading automation technology and act as an Introducing Broker for our partner broker. It describes how we handle personal information collected through this website, our dashboard at app.ideepx.ai, our Academy, and the messaging channels we operate on WhatsApp and Instagram.

1. Scope

We are committed to protecting the privacy, confidentiality and security of personal information. This policy applies to everyone we deal with — users of our platform, visitors to our website, people who contact us on WhatsApp or Instagram, and business partners.

2. What we are, and what we are not

iDeepX is not a broker, is not a regulated financial institution, and never holds your money. We provide non-custodial automation technology and act as an Introducing Broker: we introduce you to a regulated broker, and your capital stays in your own account, with that broker, in your name. We cannot deposit, withdraw or move your funds.

Our partner broker is PU Prime. PU Prime LLC is authorised and regulated by the Financial Services Authority of Saint Vincent and the Grenadines. The brokerage relationship — account opening, identity verification, custody of funds and execution — is between you and the broker, governed by the broker’s own terms and policies, which you should read:

• PU Prime — Privacy Policy
• PU Prime — Data Protection Policy

This distinction limits what we collect. Because the broker performs identity verification and custody, and we do not:

• We do not collect your identity documents, passport, national ID or proof of address.
• We do not collect your bank details, card numbers, source of funds, income or tax identification number.
• We do not hold your deposits or withdrawals, and we cannot move your money.
• We never ask for your broker password, your wallet seed phrase, or your private keys. Anyone who does is not us.

When you open an account with the broker, the broker collects that information directly from you, as its own data controller, under the policies linked above.

3. Regional restrictions — who we cannot serve

Because we operate as an Introducing Broker for a regulated broker, the broker’s own regional restrictions apply to everyone we introduce. Our services and this website are not directed at, and must not be used by, any person or entity who is a citizen or resident of:

• United States (including American Samoa, Guam, Northern Mariana Islands and Puerto Rico)
• Canada, Singapore, Australia
• China, India, the Philippines
• Iran, North Korea, Cuba
• Cyprus

The same applies to any person or entity located in a jurisdiction on the FATF “blacklist”, subject to major international sanctions, or in any jurisdiction where using our services would breach local law.

What this means in practice. If you are in one of these jurisdictions, please do not register, connect a trading account, or send us personal information. If you contact us on WhatsApp or Instagram, we may reply with general information, but we will not onboard you and we will not introduce you to the broker. If we become aware that an account belongs to a restricted person, we will decline or discontinue the relationship and delete the associated personal data, except where we are required to retain it by law.

Nothing on this website is an offer or solicitation in any jurisdiction where such an offer or solicitation would be unlawful. It is your responsibility to check the rules that apply where you live before using our services.

4. Risk warning and no investment advice

Nothing we provide takes into account your personal financial circumstances, your investment objectives, or your tolerance for risk. Any decision you make is your own, individual and voluntary decision. If you need advice, seek it from a qualified professional who is authorised to provide it in your jurisdiction.

• Past performance does not guarantee future results. Any figures, rankings, model histories or profiles shown by us are illustrative and do not represent a promise of future returns.
• We do not promise any rate of return — daily, monthly, annual or otherwise. Any person claiming that iDeepX guarantees a return is not speaking for us.
• Automation does not remove risk. An automated strategy can lose money, and market conditions can change faster than any strategy adapts.
• Participation Program commissions derive exclusively from a performance fee on realized profit. If there is no realized profit, there is no commission.
• Check the regulations that apply in your jurisdiction before trading.

Because we are non-custodial, your capital stays in your own account with the broker. Execution and market risk sit with that account. Under no circumstances shall iDeepX be liable for any loss or damage, in whole or in part, arising from or in connection with trading activity.

5. Personal information we collect

We may collect the following categories of personal information about you:

• (i) Identity and contact information — the name and email address you provide when creating an account.
• (ii) Wallet information — the public address of the wallet you use to sign in. We never collect or store your seed phrase or private keys.
• (iii) Trading account data — broker account numbers you connect, and the trading results associated with them.
• (iv) Participation Program data — the relationship between accounts in your team, and commissions calculated on realized profit.
• (v) Correspondence data — records of communications between you and iDeepX, including WhatsApp messages, Instagram comments and Instagram direct messages.
• (vi) Technical and usage data — IP address, device and browser type, approximate region, pages visited, and website activity.
• (vii) Any other information you voluntarily provide to us.

6. How we use your personal information

• To create and operate your account and give you access to the dashboard;
• To display your trading results and calculate profit sharing under the Participation Program;
• To answer your questions on our support channels, in the language you wrote in;
• To improve the product and diagnose failures;
• To comply with applicable legal and regulatory obligations.

7. Messaging channels — WhatsApp and Instagram

When you send us a WhatsApp message, comment on one of our Instagram posts, or send us an Instagram direct message, Meta delivers that event to our servers. We store the message text, the identifier the platform assigns to you, the identifier of the message or comment, and the language we detected — so that we can reply, and so that a service restart does not cause us to answer you twice.

• On Instagram we reply using a fixed set of pre-approved answers, translated into the languages we support. We do not generate free-form text about investments in public comments.
• Our Instagram channel cannot access account data. It has no technical ability to look up balances, positions or network information — that capability does not exist on this channel, by design.
• We do not read messages you send to other accounts, and we do not collect your follower list, your posts, or your private profile information.

8. Third-party sharing and agents

We do not sell your personal information, and we do not share it with advertisers or data brokers. Your information is kept confidential, and may be disclosed only to:

• employees and contractors of iDeepX, strictly when carrying out their duties;
• service providers that operate the product on our instructions — hosting, database, Meta (for WhatsApp and Instagram messaging), and AI providers that help produce answers on support channels;
• our partner broker, where you ask us to connect an account and the connection requires it;
• professional advisers and auditors, under confidentiality;
• any person to whom we are required to disclose information by law, regulation, court order, or a request from a competent authority.

9. Website tracking and automatically collected information

When you visit our website, some information is collected automatically: your IP address, browser and device type, approximate region, the pages you open and how long you stay. This is used in aggregate, to understand what works and what to fix.

10. Cookies

Our website uses cookies and similar technologies. Some are strictly necessary for the site and the dashboard to function — for example, keeping you signed in. Others are used for measurement, as described in the next section. You can block or delete cookies in your browser settings; if you block the strictly necessary ones, parts of the product will stop working.

11. Analytics services provided by others

We use Google Tag Manager and the measurement tags loaded through it to understand how the website is used. These services may set their own cookies and receive your IP address and browsing activity on our site, under their own privacy policies. We do not use them to build advertising profiles of you.

12. Choice and opt-out

You can stop receiving messages from us at any time by replying STOP in the WhatsApp or Instagram conversation. You can disable analytics cookies in your browser or with a browser extension. Neither choice prevents you from using the product.

13. Security and protection of your personal information

We apply technical and organisational measures to protect your information, including encryption of sensitive fields at rest, encrypted connections, signature verification on every incoming message from Meta, and access restricted to the people who need it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

14. Updating your personal information

You can update your account information in the dashboard, or ask us to correct it by writing to [email protected].

15. How long we keep it

16. Transfer of personal information

Our servers are located in Europe. If you contact us from another country, your information is transferred there so that we can provide the service. Where required, such transfers are made under appropriate safeguards.

17. Your rights

You can ask us to show you the data we hold about you, correct it, delete it, or restrict how we use it. Write to [email protected] and we will respond within 30 days. If you are in the European Union, the United Kingdom, Brazil or California, these rights are granted to you by the GDPR, UK GDPR, LGPD and CCPA respectively.

18. Deleting your data

To delete data associated with our Instagram or WhatsApp channels, reply STOP in the conversation, or email [email protected] with the subject Data deletion. To remove our app’s access from your Instagram account, open your Instagram profile → Settings → Apps and websites, and remove iDeepX Atendimento-IG.

19. Minors

iDeepX is not directed at anyone under 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us information, write to [email protected] and we will delete it.

20. Legal disclaimer

iDeepX is not available to US citizens or residents, nor to residents of the other jurisdictions listed in section 3. iDeepX provides automation technology. It does not provide investment advice, third-party asset management, or investment recommendations. Trading in the foreign exchange market involves high risk and may result in partial or total loss of the capital traded. Past performance does not guarantee future results.

21. Changes to this Privacy Policy

If we change this policy, we update the date at the top of this page. Material changes will be announced in the product.

22. Contact us

iDeepX Technologies Group — trading name, acting as an Introducing Broker. We are not a regulated financial institution.

Privacy and data requests: [email protected]
Legal: [email protected]
Website: www.ideepx.ai

For matters concerning your brokerage account, funds, or identity verification, contact the broker directly through the channels published on puprime.com.